About This Privacy Policy
This Privacy Policy explains how Adawise Technologies Limited collects, uses, stores, discloses and protects personal data when you use the Adawise mobile application, website and related services.
Adawise aims to process personal data in accordance with applicable Ghanaian data-protection requirements, including the Data Protection Act, 2012 (Act 843).
Who We Are
Adawise Technologies Limited (“Adawise”, “we”, “us” or “our”) is responsible for the personal data it processes as a data controller where it determines the purposes and means of processing.
Email: contact@theadawiseapp.com. Address: Tamale, Ghana.
Information We Collect
- Identity information: name, date of birth, gender and information used for identity verification.
- Contact information: phone number, email address and related contact details.
- Financial information: bank or mobile-money account details and other information needed to facilitate or verify transactions.
- Transaction information: deposits, withdrawals, contributions, transfers, balances and transaction history.
- Profile information: username, savings goals, WiseCircle membership, badges, community participation and related preferences.
- Device and technical information: device type, operating system, IP address, app logs, identifiers and security information.
- Usage information: how you interact with the app, website and features, including interactions with AdaBot.
- Location information where you enable it or where reasonably necessary for security, fraud prevention or compliance.
- Marketing and communications preferences.
How We Collect Information
- Directly from you when you register, create a goal or WiseCircle, use features, contact support or otherwise provide information.
- Automatically through app, website, device, security and analytics technologies.
- From financial, payment, identity-verification and technology partners where necessary to provide or verify services, process transactions, manage risk or meet legal obligations.
How We Use Personal Data
- To create and manage your account.
- To provide savings, community and related platform services.
- To process, verify and reconcile transactions.
- To perform identity verification, fraud prevention, security checks and risk management.
- To provide support and communicate service updates.
- To improve product performance, reliability and user experience.
- To personalise features and provide relevant guidance, including through AdaBot.
- To comply with legal, regulatory and contractual obligations.
- To establish, exercise or defend legal claims and protect the rights and security of Adawise, our users and partners.
Lawful Bases
We may process personal data where necessary to perform a contract with you, comply with a legal obligation, protect legitimate interests, or where you have given valid consent. Consent is not the only basis on which Adawise may lawfully process personal data.
International Transfers
Some service providers may process data outside Ghana. Where personal data is transferred across borders, Adawise will take steps required by applicable data-protection law to provide appropriate protection and safeguards.
Data Security
We use reasonable technical and organisational safeguards, including encryption, access controls, authentication, secure hosting, logging and monitoring. No digital service can guarantee absolute security.
You are responsible for protecting your device, password and authentication credentials. Adawise will not ask you to disclose a one-time password, PIN or password through an unsolicited message.
Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, meeting legal, tax, accounting and regulatory obligations, resolving disputes, preventing fraud and enforcing agreements. When data is no longer required, it will be securely deleted, anonymised or otherwise handled as permitted by law.
Your Rights
Subject to applicable law and any lawful exceptions, you may have rights to access your personal data, request correction of inaccurate information, request deletion, withdraw consent where processing is based on consent, object to certain processing, and exercise other rights available under applicable data-protection law.
To exercise a privacy right, contact contact@theadawiseapp.com. We may need to verify your identity before completing a request.
Children
Adawise is intended for users aged 18 and above. We do not knowingly provide accounts to children or knowingly collect personal data from persons under 18 for the purpose of providing Adawise services.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on our website, with the effective date shown at the top. Where required, we will notify users through appropriate channels.
Contact and Complaints
For privacy questions or requests, contact contact@theadawiseapp.com. You may also have the right to complain to the Data Protection Commission or another competent authority where applicable.